Returns & Refund Policy
At Veronica Lilly Designs, we want you to love your jewellery as much as we loved creating it. If you are not completely satisfied with your purchase, please review our returns policy below.
We understand that sometimes a purchase may not be exactly what you expected.
For change-of-mind returns, we may offer a store credit or exchange provided that:
Customers are responsible for all return shipping costs associated with change-of-mind returns.
For hygiene and safety reasons, we cannot accept returns or exchanges on earrings unless they are faulty or damaged upon arrival.
We take great care in preparing and packaging every order. If your item arrives damaged or you believe it has a manufacturing fault, please contact us within 7 days of receiving your order.
Please include:
Once assessed, we may offer:
in accordance with Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following items cannot be returned unless faulty:
To request a return, please contact us at:
Veronica Lilly Designs
Email: veronicalillydesigns@gmail.com
Website: www.veronicalillydesigns.com.au
Please do not send items back without first contacting us, as unauthorised returns may not be accepted.
Approved refunds will be processed to the original payment method used at the time of purchase.
Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.
If you have any questions regarding our Returns & Refund Policy, please contact us. We are always happy to help and will do our best to ensure you have a positive shopping experience with Veronica Lilly Designs.
Thank you for supporting a small Australian jewellery business.