Veronica Lilly Designs – Terms & Conditions
Last Updated: June 2026
Welcome to Veronica Lilly Designs. By accessing our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
Veronica Lilly Designs is an Australian jewellery business offering handcrafted and curated jewellery pieces, accessories, and related products.
Throughout these Terms & Conditions, "we", "us", and "our" refer to Veronica Lilly Designs. "You" and "your" refer to the customer or website user.
We take every reasonable effort to ensure our product descriptions, images, colours, and specifications are accurate. However:
These variations are not considered faults.
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to:
If your order is cancelled, any payment received will be refunded in full.
We accept secure online payments through approved payment providers available on our website.
Orders will not be processed until payment has been successfully received.
We ship Australia-wide and may offer international shipping where available.
Delivery timeframes are estimates only and may vary due to:
Veronica Lilly Designs is not responsible for delays caused by shipping carriers once an order has been dispatched.
Customers are responsible for ensuring delivery details are accurate at the time of purchase.
We comply with the Australian Consumer Law.
Due to hygiene reasons, earrings cannot be returned for change of mind.
For other jewellery items, change-of-mind returns may be considered within 14 days of delivery provided the item:
Return postage costs are the responsibility of the customer.
If your item arrives damaged or is faulty, please contact us within 7 days of receiving your order.
Where a product is found to be faulty, we may provide:
in accordance with Australian Consumer Law.
To prolong the life of your jewellery, we recommend:
Normal wear and tear is not considered a manufacturing fault.
Gift cards and store credits:
All content on this website, including:
is the property of Veronica Lilly Designs and may not be copied, reproduced, distributed, or used without written permission.
To the maximum extent permitted by law, Veronica Lilly Designs shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Our liability is limited to the purchase price of the product supplied.
Nothing in these Terms excludes any rights available under Australian Consumer Law.
We respect your privacy and handle personal information in accordance with applicable Australian privacy laws.
Information collected is used solely for:
We do not sell customer information to third parties.
Promotional offers:
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising from the use of this website or purchase of our products shall be subject to the jurisdiction of the courts of Victoria.
For any questions regarding these Terms & Conditions, please contact:
Veronica Lilly Designs
Email: hello@veronicalillydesigns.com.au
Website: www.veronicalillydesigns.com.au
Thank you for supporting Veronica Lilly Designs.
Where elegance meets meaning, and every piece tells a story.